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  2. Guarantees & Returns
  3. Common Questions

Articles in this section

  • What will void the guarantee on my cookware?
  • How do I know if my product is covered by the guarantee?
  • How do I claim under the guarantee?
  • Do I need my receipt to make a claim on the guarantee?
  • How can I return my item? Can I drop it off?
  • Do I have to pay to return my product?
  • What else should I include when returning my product?
  • How long will it take for you to asses my guarantee claim?
  • Can I send photos of my product instead?

How long will it take for you to asses my guarantee claim?

  • 13 November 2019 14:57

Please allow a maximum of 28 days.

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Related articles

  • How do I claim under the guarantee?
  • Can I send photos of my product instead?
  • Do I need my receipt to make a claim on the guarantee?
  • How do I return an unwanted, incorrect or damaged order?
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