Do I have to pay to return my product? 13 November 2019 14:57 Yes. However we will refund returns postage costs if the goods are found to be faulty. Related articles What else should I include when returning my product? How can I return my item? Can I drop it off? How long will it take for you to asses my guarantee claim? What will void the guarantee on my cookware? How do I know if my product is covered by the guarantee?