How do I claim under the guarantee? 13 November 2019 14:59 You would need to contact the seller in the first instance. If the product was purchased from us, please submit a claim. Related articles How do I know if my product is covered by the guarantee? Do I need my receipt to make a claim on the guarantee? How can I return my item? Can I drop it off? What will void the guarantee on my cookware? How long will it take for you to asses my guarantee claim?