Can I send photos of my product instead? 15 November 2019 11:57 Updated Yes, please submit a claim with photographs attached*.*You may still be asked to return the item for examination. Related articles How do I claim under the guarantee? How long will it take for you to asses my guarantee claim? What will void the guarantee on my cookware? How do I know if I can use my pan on my induction hob? Do I need my receipt to make a claim on the guarantee?